Frequently Asked Questions
Everything you need to know about your OXKnit experience.
What materials are used in OXKnit apparel?
We specialize in premium knitwear using sustainably sourced wool blends, organic cotton, and high-quality synthetic fibers designed for durability and breathability.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How should I care for my knitwear?
To maintain the shape and softness of your OXKnit pieces, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid hanging knitwear to prevent stretching.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.